Time Recruitment Candidates

Job Application: Customer Service Advisor

Customer Service Advisor

£22-25k per annum, based on experience, plus excellent benefits

Well-established independent business, with over 20 years’ experience in the Spirits Industry are looking for a Customer Service Advisor to join their team. • Answering customer queries or questions via telephone and email. • Being fair and considerate to customers whilst ensuring you are also doing the best for the business. • Entering customer orders into an ERP system. • Ensuring all necessary paperwork is completed prior to orders being shipped. • Liaising with various departments to ensure orders are on track and of a high quality. • Continuously developing and working on the company’s customer service offering. • Communicate any potential leads with the sales team. • Build strong relationships with customers and consumers. • Monitor and process all sales from various websites. • Strong product knowledge around the whisky and spirits industry advantageous. • Excellent interpersonal skills with an ability to build effective relations internally and externally • Ambition and self-motivation • Strong problem-solving and analytical skills • Adaptable and confident • Proficient in the English language, both verbal and written • Ability to work under pressure with good timekeeping skills • Strong communication and influencing skills with an excellent telephone manner • Proficient in Microsoft Office • Excellent organisational/administrative skills with very good attention to detail • Previous relevant customer service experience ideally within the Whiskey Industry preffered. • Immediate availability an advantage • Initially home working Please email your CV (in Word format) with a cover letter to office@timerecruitment.co.uk advising current salary and salary expectations

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Due to an anticipated high volume of response, you will only be contacted if invited to attend an interview with Time Recruitment Services Ltd. In line with the UK Data Protection Act 1998, General Data Protection Regulation 2018 and any subsequent privacy legislation which may apply, we will delete your CV if not invited to attend an interview. Please feel free to apply again if you see future appropriate opportunities on our website.